Workforce Training

Basic Communication Verbal and Written for Improved Customer Service (12 hours)
This course is designed for those workers who come into contact with the customers of any company.  Customers are defined as anyone, external paying customers or internal staff who support the company’s mission.  It will introduce participants to the importance of good verbal, non-verbal and written communication skills in the workplace including good listening skills.  It will demonstrate how different personal communication styles affect how customers receive and interpret information.  The course will target the outcomes as defined below.

Basic Communications Writing (12 hours)
This course is designed for those workers who have basic verbal and reading skills in English.  It will demonstrate how different personal communication styles affect how co-workers, supervisors and customers receive and interpret information.  The course will target the outcomes as defined below but limit itself to written skills only.

Basic Mathematics (16 hours)
This course is designed to access the math skills of the participant, develop and deliver a prescriptive plan for the participant to progress as far as his or her ability will permit towards the basic and practical math and measurement requirements of the workplace to include: basic addition, subtraction, multiplication and division of whole numbers, fractions, decimals and measurements.

Basic Measurements (16 hours)
This course is designed to access the math skills of the participant, develop and deliver a prescriptive plan for the participant to progress as far as his or her ability will permit towards the basic measurement requirements of the workplace to include: basic addition, subtraction, multiplication and division of whole numbers.

Business Ethics for the Office (8 hours)
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We will also look at tools you can use when you are faced with an ethical decision. And, we will look at techniques you can use so you do not get stuck in an ethical quandary. Best of all, we will look at a lot of case studies so that you can practice making decisions in a safe environment.

Business Etiquette and Professionalism (4 hours)
This class will assist students to understand the importance of first impressions in business settings, along with the role that dress plays in a business environment and more.

Coaching and Mentoring (8 hours)
Coaching is based on a partnership that involves giving employees support, along with giving them challenging opportunities. Knowing how and when to coach is an essential skill that can benefit both you and your organization.  This course defines coaching and gives participants the opportunity to assess their strengths and opportunities as a coach. It will also outline several items that should be in every coach’s toolkit, and look at a coaching model that will help trainees get tangible results.

Conflict Resolution (8 hours)
This course will help students understand what conflict in the workplace is, identify the stages of conflict, understand conflict resolution styles and how to use them and more.

Critical Thinking (8 hours)
This course will teach the participant the ability to proficiently conceptualize, apply, analyze, synthesize, and evaluate information to reach an answer or conclusion.  Employees who think critically possess a highly valued workplace and lifetime ability. Critical thinking is a catalyst to build positive, meaningful interactions, and successful projects using logical reasoning.

DEI – Diversity, Equity & Inclusion (8 hours)
Participants will increase their understanding and ability to use common DEI vocabulary, understand the role of the bystander and be able to perform basic bystander interventions, understand the importance of allyship, and describe and determine helpful and hindering workplace cultural norms. This module focuses on participant’s individual responsibility in building a diverse, equitable, inclusive and respectful workplace. Participants will learn and practice strategies that foster a culture of belonging for coworkers and the communities that they serve.

Good Management Skills (8 hours)
This course explores the core principles of effective management, focusing on team development, clear communication, and role clarity. Participants will gain insights into the traits of successful teams, strategies for managing conflicts, and practical skills in problem-solving and actionable planning.

Introduction to Project Management (16 hours)
Build essential skills and strategies to effectively initiate, plan, execute, monitor, and close projects. This training equips participants with foundational knowledge in project management methodologies, tools, and best practices, empowering them to contribute more effectively to organizational success.

Managing Across Cultures (4 hours)
Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

Problem Solving: (8 hours)
This course teaches the participant employees the effective skill necessary for customer focused problem solving and how to effectively handle stress. The skills include proper inquiry by formulating and asking the proper questions, identifying and clarifying the goal, evaluating potential actions and selecting the best action decision in a calm and objective manner. 

Supervisory Skills (8 hours)
This class will assist students to understand the various supervision styles most common to businesses, develop flexibility in how these styles are implemented and determine ways they can meet employee needs while remaining focused on the goals of the business.

Team Building (16 hours)
This course teaches the participant the skills to transition into increasingly more responsible levels of management including: the competencies of leadership required for new managers and those hoping to transition from line or staff positions into supervisory positions, building trust within the organization, overcoming workplace issues and goal achievement. 

Team Leadership (8 hours)
This course will prepare front line workers to assume leadership roles in various departments across the organization. They will learn how their roles will change, about management’s expectations for new leaders, how to better understand their responsibilities in this new role, the importance of clear and direct communication, strategies for dealing with and diffusing conflict, how to give feedback and offer constructive criticism, how to deal with difficult employees and more.

Time Management (8 hours)
This course is designed to teach participants how to establish clear work priorities to successfully and efficiently manage and achieve multiple work objectives and goals.