Management Training

Team Building

 Benefits for the participants:

• Learn the roles and responsibilities of team members
• Take on team responsibilities
• Contribute to team efforts
• Get messages across to members

 Course Description:

In today’s rapidly changing work environment, employees often work as teams to solve specific problems.

These teams are constantly faced with new situations that require quick and decisive action. The degree of success with which a team can respond depends largely on the values its members share.

This workshop will develop a set of principles that all team members can share. They will then use these principles to help guide the actions of team members as they work together to solve some common organizational issues.

 What You Will Cover:

• Preparing to be an Effective Team Member
  • Team responsibilities
  • Follow through on tasks
  • Contributing to the process
  • Getting your message across
  • Giving and Accepting Feedback
• Getting Work Done in Teams
  • Methods of teamwork
  • Creating plans
  • Having productive meetings
• Making good decisions
  • Evaluating potential solutions
  • Implementing changes
  • Checking results and progress
  • Keeping records and documentation

Course Hours: 8 hours

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Supervisory Skills for New Supervisors

 Benefits for the participants:

• Create a favorable first impression with your staff
• Pinpoint what motivates your direct reports and co-worker
• Effectively track work status, direction and skills
• Delegate the right work to the right person at the right time
• Recognize and identify needs and issues
• Avoid career damaging pitfalls in the critical first few months
• Clarify your supervisor’s expectations and establish effective goals for direct reports

 Course Description:

This course will prepare front line workers to assume leadership roles in various departments across the organization.

They will learn how their roles will change, how to effectively move from a peer relationship to a supervisory relationship, about management’s expectations for new leaders, and how to better understand their responsibilities in this new role.

The participants will also explore the importance of clear and direct communication, strategies for dealing with and diffusing conflict.

The training will also cover how to give feedback and offer constructive criticism, how to deal with difficult employees and more.

 What You Will Cover:

• Define your role as a manager and identify how that role differs from other roles you have
• Understand the management challenge and the new functions of
• Discover how you can prepare for and embrace the forces of
• Identify ways to get you and your workspace organized and get a jump on the next
• Identify your leadership profile and explore ways to use this knowledge to improve your success as a
• Create an action plan for managing your career

 Course Hours: 8 to 16 hours (one and two day formats)

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Leadership Skills

 Benefits for the participants:

• Utilize decision making tools in the management of subordinates and relationship building with customers
• Understand how to develop and mentor staff
• Interpret and communicate their organization’s mission and vision
• Use strategies that will enable their team to take a proactive approach toward change

 Course Description:

Leadership derives from character. This refers to the strengths of a manager to collaborate willingly, to adapt quickly, and to persevere in uncertain situations.

The differences between leadership and management are striking. A manager is promoted into a position. A leader has to develop the role of influencing and inspiring others to execute a plan.

This workshop will provide specific methods for succeeding as a leader, including how to set the right goals, communicate ideas, and deliver results.

Today’s workforce responds to leadership that follows a coaching or mentoring model.

To examine this model more fully the participants will evaluate various decision-making processes for managing relationships, internally and externally, for greater impact.

 What You Will Cover:

• Basic Principles for a Collaborative Workplace
• Establishing Performance Expectations
• Motivation
• Developing Job Skills
• Giving Feedback
• Taking Corrective Action
• Managing Change
• Delegation
• Insight and Action

Course Hours:
8 to 24 hours (one to three day formats)

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The Art of Delegation

 Benefits for the participants:

• Managers develop, coach, and mentor their direct
• Managers create opportunities to provide
• Managers gain more time to solve unique problems and work on non-routine
• Employees develop confidence, learn to think for themselves and require minimal

 Course Description:

Managers often question why direct reports don’t do what they are supposed to do.

As a result, Managers often attempt to reach goals by themselves. Rather than blaming others there may be something faulty with the process of delegating the assignments.

Clear guidelines on how to delegate effectively can increase the success of delegation and build confidence for both managers and direct reports.

This training program is intended for supervisors and managers who have delegating responsibilities to their direct reports. Supervisors and managers learn eight steps to delegating effectively.

 What You Will Cover:

• Delegation Communication Skills
• Eight Important Ingredients of Effective Delegation
• Effective Delegation Techniques
• Three Levels of Delegation Authority
• The Coaching Process
• The Coach-Employee Relationship
• Objectives, Expectations and Goals
• Applying Delegation and Coaching Principles to Empower Employees

Course Hours:
4 to 8 hours

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Change Management

 Benefits for the participants:

• Clarify expectations and develop communication to reinforce productive behaviors
• Specify what an Employee is supposed to do to be productive and when to do it
• Improve performance through clearly defined goals and achieve results more closely aligned with Organizational plans
• Develop ongoing dialogue and feedback about goals and the behavior required to achieve them

 Course Description:

This course is designed for managers and supervisors who are charged with introducing departmental or organizational changes to their employees.

In today’s organizations, change is the rule rather than the exception. New initiatives are creating more pressures and demands on employees to confront the challenge of change. As an ongoing occurrence, change can be exhilarating or stressful.

This program will provide managers and supervisors with the tools and techniques to help them successfully navigate through understanding change, introducing change to others and overcoming resistance.

 What You Will Cover:

• Minimize disruptive aspects and enhance positive opportunities in the change process
• Implement changes effectively and quickly with strategies to manage throughout the transition
• Ease the progression from the old situation to the new with minimum disruption to morale, output or image
• Provide effective support for morale issues and concerns caused by changes
• Anticipate resistance and respond skillfully to preserve relationships and productivity

Course Hours:
4 to 8 hours

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Mentoring

 Benefits for the participants:

• Learn how a successful mentoring program works;
• Learn the roles and responsibilities of key players in a mentoring program;
• Practice the skills that foster and effective mentoring relationship;
• Develop and Individual Development Plan (IDP) as an action plan for the protege’s growth and development.

 Course Description:

Many businesses find that a certain level of training is needed for new hirees, regardless of their backgrounds. This may also be the case for employees who have been with their companies for a longer period of time. In these situations, a higher level of expertise may be required but these employees may find it difficult to meet these higher expectations.

One solution is the implementation of a mentoring program. In such a program, mentors and proteges are matched by the management resources team so that proteges can acquire the skills necessary to achieve their higher job expectations.

In this program, mentors and proteges, who are paired by a management resources team, are introduced to a mentoring program model that describes the four significant developmental phases in the mentoring process.

Roles and responsibilities for proteges and mentors, as well as other key players, are defined and the conditions for a mentoring agreement are negotiated. At the core of the training experience presented here are the opportunities to explore and practice the critical mentoring skills underlying a successful mentoring relationship.

Although the training program is applicable primarily to a management development context, it can easily be adapted to situations involving upward mobility, leadership development, total quality management, entry-level orientation, and so on.

 What You Will Cover:

• Opening Activities
  • Agenda Review
  • Roles and Responsibilities of Key Players
  • A Mentoring Program Model
• Building a Successful Mentoring Relationship
  • Setting Ground Rules
  • Components of an Effective Mentoring Relationship
  • Clarifying the Mentoring Agreement
  • Practicing Mentoring Skills
• Creating and Individual Development Plan
  • The IDP Process
  • Mapping the Journey
  • Developing a Goal Statement and Learning Objectives
  • Action Planning and Narrative Development
  • The IDP Exchange
• Closing Activities
  • Community Meeting
  • Trust Building Lessons
  • Learned

 Course Hours:
8 hours

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Performance Management

 Benefits for the participants:

• Clarify expectations and develop communication to reinforce productive behaviors
• Specify what an Employee is supposed to do to be productive and when to do it
• Improve performance through clearly defined goals and achieve results more closely aligned with Organizational plans
• Develop ongoing dialogue and feedback about goals and the behavior required to achieve them

 Course Description:

Goal-driven performance management offers a fundamentally sound way to corral the energy and talent of your Direct Reports and deliver the results required to achieve strategic goals.

Key principles of performance management are establishing clear expectations, feedback and coaching, and ongoing assessment and evaluation.

These principles are the drivers for focusing, energizing and leading performance to next levels. This course provides “hands on” development to identify, develop and implement an effective Performance Management Program.

 What You Will Cover:

• Develop long and short term goals and identify supportive behaviors
• Establish performance behaviors and motivation strategies
• Apply positive reinforcement for goals and performance criteria
• Offer feedback that motivates and gains commitment
• Use corrective dialogue and appropriate consequences for “misaligned” employees

 Course Hours:
8 hours

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High Potential Leadership

 Course Description:

Module 1  focuses on Individual Leadership, the development of participants into a highly functional team and connects individual leadership to current organizational issues and expected leadership from participants. (2-3 days)

• Understanding Leadership
  • Characteristics of an effective leader
  • Managers vs. Leaders
  • Leadership and Communication
• Leadership Assessment
• Effective Delegation Skills
• Conflict Resolution
• Performance Management
• Building Trust and Confidence
• Emotional Intelligence
  • Learn what Emotional Intelligence is
  • Determine their own personal profile
  • Learn how to defuse volatile or emotional situations
  • Plan ways to use El to make work more effective
• Leading Through Transition
  • Why it is important to understand how change affects the organization – Change is a part of the binding fabric in many organizations. It isn’t something that happens now and then, it is an integral part of the strategy and business plan,
  • Leaders must manage change and its effects on people – Responding to changing markets, the economy and competitors is ongoing and strategies are being adjusted regularly.
• Team Project Assignments

Module 2  focuses on learning about team dynamics including needing individual leadership for building a highly functional team (including their own team) and connects the team to leadership projects contributing to strategic business results. (2 -3 days)

Pre-Work: The Five Dysfunctions of a Team

• Team Dynamics
  • Appreciate the importance of teamwork in the workplace,
  • Learn a theory about teams and how to make them strong and high-functioning,
  • Develop ways to strengthen and improve group dynamics in their leadership team.
• The Five Dysfunctions of a Team
  • Absence of Trust
  • Avoidance of Accountability
  • Lack of Commitment
  • Fear of Conflict
  • Inattention to Results
• Team Building Exercise or Activity
• Employee Engagement and Motivation
  • What are the gains to an organization that has an engaged workforce? Employees that feel motivated and rewarded are going to give their loyalty and hard work to the organization that supports their strategy and success.
  • Mentoring/Coaching
  • Mentor vs. Coach
  • Saying vs. Doing
• How to use your skills as a coach to encourage positive behavior.

Module 3  focuses on results of projects that connect leadership to strategic business results and issues of team dynamic encountered along the way. (2.5 days)

Pre-work: Develop a set of goals for your department.

• Win/Win Negotiation Skills
  • Personal negotiation styles
  • Understanding alternatives and when to walk away from a deal
  • The importance of relationships in negotiations
  • The challenge of transforming competition into cooperation
  • Dealing with emotional and irrational situations
  • Building coalitions and getting around opposing parties
• SMART Goals
  • Recognize the difference between goals and objectives,
  • Understand the importance of setting objectives to support company/departmental goals,
  • Develop others through goal setting
• Presentation of team projects (input from management panel)
• Recap and feedback

Course Hours:
Modules vary in length ( 2 – 3 days each)

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