Name: __________________________ Date: _____________


1.
A market is a group of individuals and/or organizations that have needs for products in a given category and have the ability, willingness, and __________ to purchase such products.
A.
utility
B.
credit
C.
desire
D.
money
E.
authority


2.
The elements of the marketing mix are combined to
A.
demonstrate the expertise of the marketing staff.
B.
meet product display requirements.
C.
encourage in-house support for marketing.
D.
fulfill trade show and other promotional commitments.
E.
satisfy the target market.


3.
Car manufacturers tend to use the __________ approach in choosing their target market.
A.
product differentiation
B.
undifferentiated
C.
differentiated
D.
target market
E.
marketing-mix


4.
Topps, a company that produces baseball cards, develops its products to appeal primarily to males who are baseball fans. This group is Topps's
A.
business-to-business market.
B.
market segmentation.
C.
promotion strategy.
D.
target market.
E.
marketing mix.


5.
Leslie, the marketing manager of RLS Manufacturing, is evaluating factors that could affect sales of its line of golf bags over the next year. She can get all of the following from the marketing plan except
A.
resource allocation plans.
B.
marketing objectives.
C.
production goals.
D.
advertising budget.
E.
expected coupon redemption rates.


6.
The elements of the marketing mix are
A.
product, price, merchandising, and promotion.
B.
markets, goods, pricing, and transportation.
C.
product, buyers, sellers, and price.
D.
product, price, distribution, and promotion.
E.
product, markets, buyers, and sellers.


7.
Which one of the following is not a major category of factors that influence the consumer buying process?
A.
Social
B.
Psychological
C.
Buying center
D.
Situational
E.
Both buying center and situational


8.
The income an individual receives from all sources less the Social Security taxes that the individual must pay is known as __________ income.
A.
gross
B.
personal
C.
disposable
D.
discretionary
E.
net


9.
Arthur was a salesperson for a manufacturing firm in the late 1920s. Which of the following would his employer most likely have asked him to do?
A.
Use high-pressure sales technique to sell more of the company's high production output.
B.
Nothing, because at this time production lagged well behind customer demand.
C.
Simply take orders from customers and turn them in to the company.
D.
Find out what customers really want and how the company can change its products to better meet customer needs.
E.
Develop long-term relationships with clients.


10.
After reviewing a report showing that one of the company's competitors recently increased its market share by 10 percent, the president called a meeting and asked the marketers, “Is there anything we can do about this?” The marketers responded, “We can modify our marketing mix, but we cannot
A.
introduce new products for our market.”
B.
lower our prices.”
C.
sell door to door.”
D.
control the marketing strategies of our competitors.”
E.
create better ads.”


11.
Rufus opened a fast-food restaurant on the corner of First and Main Streets in a small town. He named the restaurant The Hamburger Place. He offered one type of hamburger (a juicy homemade hamburger), for which he designed a marketing mix for the entire hamburger-eater market in town. What approach did he use in choosing a target market?
A.
Market segmentation
B.
Target market
C.
Differentiated
D.
Undifferentiated
E.
Marketing-mix


12.
All of the following are ways to collect useful marketing research information except
A.
sending questionnaires by mail.
B.
conducting telephone polls.
C.
conducting personal interviews.
D.
buying from commercial or governmental data sources.
E.
impulsively stopping persons on the street to inquire about their buying habits.


13.
Stephen Murdock realizes that he needs a new car, so he has read through Consumer Reports and has visited selected dealerships to gather more information. According to the steps involved in a purchase decision, he is ready to
A.
weigh the various options that have come to light.
B.
make a choice.
C.
acknowledge that a problem exists.
D.
look for information that may include brand names and product characteristics.
E.
acquire the car.


14.
Buying behavior is divided into two categories including
A.
discretionary and disposable.
B.
personal and professional.
C.
physical and virtual.
D.
internal and external.
E.
consumer and business.


15.
General Foods Corporation uses data such as sales figures, product and marketing costs, inventory levels, and activities of its sales force to make marketing decisions. The firm is using __________ data.
A.
internal
B.
external
C.
continual
D.
government
E.
economic


16.
A plan that will enable an organization to make the best use of its resources to meet its objectives is called a
A.
production plan.
B.
marketing program.
C.
marketing strategy.
D.
promotional plan.
E.
marketing orientation.


17.
The process of shipping fresh flowers from California to Texas gives __________ utility to the flowers.
A.
form
B.
time
C.
place
D.
possession
E.
very little


18.
Companies that manufacture typewriters found themselves in trouble quickly when personal computers and word processors became popular. These companies were most impacted by __________ forces.
A.
technological
B.
economic
C.
competitive
D.
political
E.
sociocultural


19.
The forces that make up the external marketing environment of a firm
A.
have little effect on internal operations.
B.
can be controlled to the firm's advantage.
C.
result from the operations of the firm.
D.
are generally beyond the firm's control.
E.
include price, promotion, distribution, and product.


20.
Burlington Coat Factory manufactures its winter jackets in April but does not display them in its stores until early September. Burlington recognizes the importance of __________ utility.
A.
form
B.
time
C.
production
D.
space
E.
possession


21.
During the 1950s, the marketing concept began to develop as business managers recognized that they were not primarily producers or sellers but rather were in the business of
A.
satisfying customers' needs.
B.
researching new technologies.
C.
developing human resources.
D.
developing corporate cultures.
E.
creating positive public relations.


22.
Levi Strauss is unsure of what sales forecasting method to use in determining future demand for its 501 blue jeans. When choosing the specific forecasting method, Levi Strauss should consider all of the following except
A.
the costs involved.
B.
capital investment projects.
C.
time span of the forecast.
D.
market characteristics.
E.
experience of forecasters.


23.
Influences on the external marketing environment that stem from actions of elected and appointed officials are called __________ forces.
A.
government regulatory
B.
legal
C.
external cultural
D.
social
E.
political


24.
Products that can be marketed successfully with the undifferentiated approach include sugar and
A.
cars.
B.
clothing.
C.
writing pens.
D.
flour.
E.
furniture.


25.
Bic ball-point pens appeal to price-conscious consumers because of their affordability. Bic has segmented its market on a __________ basis.
A.
product-related
B.
geographic
C.
brand-related
D.
psychographic
E.
demographic