Name: __________________________ Date: _____________


1.
At Redbone Co., employees are slowly evaluated and promoted, but they stay around until retirement. Groups make decisions and take responsibility for their decisions. Company control is informal, and everyone is concerned with the general well-being of the other employees. Employees do whatever the company needs at the time rather than following a specific job track. The environment at Redbone Co. most closely aligns with
A.
Theory A.
B.
Type J firms.
C.
Theory X.
D.
Theory Y.
E.
Type A firms.


2.
Nathan discovers that his mortgage company's employees are working very slowly because they are afraid that, if they finish the loans they are currently processing, they will run out of work and lose their jobs. Nathan's employees are
A.
displaying laziness.
B.
soldiering.
C.
suffering from low morale.
D.
inexperienced.
E.
unqualified for their jobs.


3.
The director of personnel at Eastern corporate headquarters wants to institute an MBO system nationwide. She should begin by
A.
ensuring that top management endorses and participates in MBO.
B.
evaluating and documenting her subordinates' performances.
C.
establishing reasonable goals for all levels above her.
D.
establishing reasonable goals for all levels below her.
E.
ensuring that her subordinate managers support and understand the goals she has set for them.


4.
First Tennessee Bank introduced a new program that allowed employees to determine their own work schedules. This type of program is
A.
job modification.
B.
job redesign.
C.
job sharing.
D.
flextime.
E.
telecommuting.


5.
Keith Smith's first year as parts manager for a local dealership was pretty rocky. To ensure that his subordinates would follow through on established goals, he warned them about losing their jobs. Keith's managerial attitude reflects assumptions underlying
A.
Theory X.
B.
Theory Y.
C.
Theory C.
D.
Theory Z.
E.
the equity theory.


6.
The technique in which managers and subordinates collaborate on setting goals and reviewing performance is
A.
motivation by organization.
B.
management by observation.
C.
maintaining better output.
D.
management by objectives.
E.
motivation by openness.


7.
Theory Y is most suitable in a work situation in which workers are
A.
in need of close supervision.
B.
just beginning to learn their jobs.
C.
highly motivated.
D.
unskilled.
E.
none of the above.


8.
The concepts of Theory X and Theory Y were advanced by
A.
Douglas McGregor.
B.
Abraham Maslow.
C.
Frederick Herzberg.
D.
Frederick W. Taylor.
E.
William Ouchi.


9.
All of the following are assumptions of Theory Y except
A.
people will work toward goals to which they are committed.
B.
work is an important part of people's lives.
C.
managers must coerce and control workers to achieve organizational goals.
D.
organizations generally do not make full use of their human resources.
E.
people often seek out and willingly accept responsibility.


10.
Chad's boss demoted him when he did not meet his sales goal for the month. This action indicates the use of
A.
positive reinforcement.
B.
negative reinforcement.
C.
dismissal.
D.
punishment.
E.
extinction.


11.
A motivation tool that attempts to provide workers with more tasks and more control over these tasks is
A.
compressed work schedules.
B.
employee participation.
C.
job enrichment.
D.
modified work weeks.
E.
job rotation.


12.
MBO stands for
A.
managing by organizing.
B.
management by objectives.
C.
management by others.
D.
motivation by objective.
E.
management by orders.


13.
All of the following are examples of hygiene factors that can cause dissatisfaction except
A.
supervision.
B.
pay.
C.
job security.
D.
achievement.
E.
both A and D.


14.
If Dow Chemical were to emphasize achievement, recognition, responsibility, and advancement for its employees, it would be emphasizing
A.
the soldiering method.
B.
Theory X over Theory Y.
C.
motivation factors.
D.
mainly dissatisfiers.
E.
hygiene factors.


15.
For employee empowerment to work effectively, management must be involved and must perform all of the following functions except
A.
communicate standards.
B.
institute periodic evaluations.
C.
guarantee follow-up.
D.
retain top-down management controls.
E.
set expectations.


16.
At midyear, Susan, the manager of a store, realizes that the new outlet mall with 300 stores down the street is taking much of the sales away from her store, so she will need to revise the sales goals of her sales associates. Susan is in what stage of the MBO process?
A.
One
B.
Two
C.
Three
D.
Four
E.
Five


17.
The expectancy theory says that people are motivated
A.
by how much they want and the chance they have of getting it.
B.
only by their achievements.
C.
by receiving pay equal to that of all other employees.
D.
by the satisfaction of doing their job well.
E.
by all of the above.


18.
Which of the following forms of reinforcement is considered the most effective?
A.
Positive reinforcement
B.
Continual, repetitive reinforcement
C.
Negative reinforcement
D.
Extinction
E.
Disciplinary reinforcement


19.
A sense of belonging is a characteristic of which need level?
A.
Social
B.
Esteem
C.
Self-actualization
D.
Safety
E.
Physiological


20.
All of the following are accurate statements about the expectancy theory except that
A.
it is easy to apply.
B.
there are various reasons why employees work.
C.
the reasons people work may change.
D.
it is necessary to show employees how to attain the outcomes they desire.
E.
it is a very complex model of motivation.


21.
The team member concerned with the emotional needs of others is fulfilling what role?
A.
Caregiver
B.
Psychologist
C.
Mother hen
D.
Leadership
E.
Socioemotional


22.
If you were a manager who made sure that rewards were distributed to your employees fairly based on their performance and that each employee clearly understood the basis for his or her own pay, you would be using
A.
scientific management.
B.
equity theory.
C.
Theory X.
D.
motivation-hygiene theory.
E.
Theory Y.


23.
Alan is constantly interrupted from his work due to Gary's (one of his employees) taking advantage of Alan's open-door policy by coming in and sitting down in his office, only to chat about sports. Alan should handle this behavior by doing which of the following?
A.
Sit and listen to Gary, and when Gary is finished speaking, explain to Gary that there is a lot more to life than just sports.
B.
Point at the door and demand that Gary leave immediately, and then slam the door behind Gary.
C.
Work at his computer, giving very little eye contact or attention to Gary.
D.
Sit and listen to Gary, and then give Gary his opinions about particular sports teams to show his knowledge and to show he cares about the same things as does Gary.
E.
Purchase two tickets for a game from the Internet and give them to Gary so that Gary will leave his office and quit bothering him.


24.
Stephanie always studies very hard for tests and achieves A's in all of her classes. Jennifer does not touch a book until the day before a test and often earns only C's or D's. The difference in academic performance between these students directly involves
A.
morale.
B.
individual needs.
C.
motivation.
D.
scientific behavior.
E.
productivity.


25.
The end result of the Hawthorne studies was an unexpected one, which found that
A.
employees work faster if there is better lighting.
B.
employees work faster if they are given a standard goal of output to meet.
C.
employees work faster in a group atmosphere rather than individually.
D.
employees' motivation to work is influenced by human factors.
E.
employees work more slowly if they feel they are being watched.