Jo Ann Roynestad Is Lead Manager at Penn Medicine
Windsor, N.J. - Finding out what makes people tick has always
intrigued Jo Ann Roynestad '08 (A.A.S., Business Management)
of Columbus, N.J. As a senior practice manager for Penn Medicine's
OB/GYN Midwifery Care practice, she is using her people skills
to determine how to best meet the needs of a 38-person clinical
team of physicians, midwives, administrators and medical support
have always been a natural leader," said Roynestad, who
oversees the training of staff and implements new systems
to enhance fiscal accountability. "I love the opportunity
to teach and promote individuals and watch them grow to achieve
their goals. I have also learned that it is not possible to
satisfy everyone all of the time. Learning to be graceful
in the line of fire is a necessary skill for all managers."
Fascinated by the medical field, the Brooklyn native began
her studies at The College of Staten Island while gaining
work experience in the offices of several medical practices
in the New York City area. Relocating to Burlington County
with her husband and two daughters in 2001, she sought out
MCCC to continue her education. She was particularly drawn
to the convenience and flexibility of the MCCC's highly-rated,
extensive online course selections.
Ann Roynestad '08
professors and administrative staff were so approachable both online
and in person, which made it easy for me to balance work and home
responsibilities," said the Dean's List student. "Mercer
faculty members bring industry experience to the classroom. Every
course I have taken has allowed me to take that knowledge straight
fearful of public speaking, Roynestad gained confidence in her oratoy
skills through a communications class. Business Professor Ellen
Benowitz was truly inspiring. "She gave me the impression that
I could not fail at anything," Roynestad said.
has steadily risen up the professional ladder, working as an account
manager for Source 1 Medical Management in Lawrenceville, and as
an operations manager for McKesson Revenue Management Systems in
Somerset, where she earned the McKesson Keystone Award for "Road
to Reference Ability and Profitability" in 2006 and Forbes
Excellence in Outsourcing Awards in 2007 for Best in Healthcare
Partnership with McKesson's Brigham and Womens Department of Surgery.
Joining Penn Medicine in 2007, she served as managing director for
the Physician Billing Office Accounts Receivable Department for
three years prior to being named to her current post this past November.
Penn Medicine having purchased a new billing system and planning
for future expansion, Roynestad has continued to seek out educational
opportunities at Mercer. She took noncredit courses in MS Project
and Law and Construction Industry through MCCC's Center for Continuing
Studies. "I am project leader for the accounts receivable portion.
MS Project gave me the skills that will enable me to time manage
this project," Roynestad said. "My Law and Construction
course will come in handy in the near future as we plan to build
a new building to house several of Penn Medicine's clinical practices."
is also back in class as a part-time credit student, pursuing a
second associate degree at Mercer in Liberal Arts, with plans to
complete her bachelor's degree in Psychology through MCCC's on-campus
partnership with William Paterson University.
the long-term goal of becoming a clinical psychologist specializing
in women's issues, Roynestad believes that the people skills she
uses regularly as a manager will be a great foundation for a career
in counseling. "It is by far, my favorite part of what I do."
notes that learning never ceases to be stimulating. "Knowledge
is as important as food; it nourishes you," she said. "It
is never too late to learn something new; you can discover great
things about yourself!"
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