Customized Training - A Sampling of Training Programs

Management/Leadership & Supervisory Skills
Assertive Behavior Change Management Coaching Competing in the Global Economy Conducting Meetings Conducting Performance Appraisals Conducting Training Sessions Conflict Management Creative Problem Solving Developing and Motivating Employees Finance and Accounting for Non Financial Managers Goal Setting Leadership Managing Difficult People and Situations Managing a Diverse Workforce	Memory Skills Motivating Your Team Negotiating to Win/Win Performance and Productivity Personal Productivity Problem Solving/Decision Making Selling Yourself Stress Management Successful Supervision Team Building Time Management Zenger-Miller Leadership 2000 Zenger-Miller Frontline Leadership Zenger-Miller Tools for Performance Leaders Zenger-Miller Workskills

Total Quality Management
Continuous Quality Improvement Customer Relations Employee Empowerment ISO 9000 ISO Internal Auditor	ISO 2000 Upgrade Overview of TQM Statistical Process Control Team Building Tools and Techniques

Manufacturing Process Skills
Just-In-Time Manufacturing Manufacturing Processes Manufacturing Resource Planning Project Management	Six Sigma Statistical Process Control (SPC) Technical Train the Trainer World Class Manufacturing

Technology
Architectural Drawing AutoCAD Automotive Technology Blueprint Reading Computer Integrated Manufacturing Drafting Technology Electricity Electronics	Electronic Device and Digital Electronics Electronics Engineering Technology Fiber Optics Technology/Splicing Fire Science Technology Heating, Refrigeration, and Air Conditioning

Computer Courses
Data Processing/Information Systems Desktop Publishing HTML Internet Keyboarding Skills Lotus 1-2-3 Macintosh	Microsoft Office 2000 Word Excel Access PowerPoint Outlook Pagemaker Paradox Quark Windows 95, 97, & NT

Computer Applications and Information Systems Skills
A+ Certification C, C++ Programming Certified Novell Engineer (CNE) Designing Databases with MS Access Java LAN Administrator	Microsoft Certified Systems Engineer (MCSE) UNIX Visual Basic Power Builder Oracle

Computer Aided Manufacturing Skills
Computer Aided Manufacturing MAPICS (Manufacturing, Accounting and Production Information Control Systems)	Modern Inventory Control Methods PLC (Programmable Logic Control) Programming

Marketing and Sales Promotion
Advertising Basic Sales Training Customer Service Direct Mail	Effective Sales Presentations Fundamentals of Modern Marketing Market Research Public Relations

Office Management/Staff Support
Business Mathematics Developing a Professional Image Editing Your Supervisor’s Work Effective Writing Handling Office Politics Keyboarding	Office Accounting Office Administration Telephone Courtesy and Customer Service Appreciating Diversity Sexual Harassment

Communication Skills
Business Writing Communication Skills Conducting Effective Meetings Documentation Effective Listening and Interpersonal Skills Effective Technical Writing	Presentations with Powerpoint Proofreading and Editing Report Writing Speaking with Confidence Technical Writing Writing for Results

Language Competency Skills
Adult Basic Education/ Brush up Business Writing for ESL Students Business German English as a Second Language Foreign Accent Reduction	Reading Spanish for Medical Personnel Survival Spanish in the Workplace Writing

Training Skills
Instructional Design Needs Assessment Program Evaluation	Presentation Skills Fundamentals of Adult Learning Tools of the Trade

Medical/Pharmaceutical
Anatomy and Physiology Dental and X-Ray Preparation First Aid Radiography Medical Coding Medical Practice Manager Program	Medical Records Technician Medical Terminology Medical Transcription Phlebotomy Spanish for Health Care Workers

Languages
American Sign Language Chinese French German Hungarian	Italian Japanese Polish Russian Spanish

Noncredit Certificate Programs

AMA Human Resources AMA Project Management Business Communication Child Care Career Development Foundations of Drug Development and Clinical Research Computer Reservation System for Travel Construction Project Management Culinary Culinary Technician Baking Technician Food Service Technician Small Business Management International Business Environmental Technician Fiber Optics Marketing Communications Medical Practice Manager Medical Records Technician

Microsoft Office Office Management and Technology Office Automation with Options Medical Secretary Software Applications Secretary/Word Processing Computerized Bookkeeping Administrative Assistant Legal Office Assistant PC Applications Specialist Retail Sales/Customer Service Representative Payroll Administration Pharmacy Technician Training Travel Agent Web Administrator Web Designer Web Developer Web Master

Credit Certificate Programs
Addictions Specialist Alcohol and Drug Counselor Architectural Technology Automotive Technology Computer Aided Design Computer Network Administration Computer Systems and Networking Technology Computer Science Electronics Engineering Technology Fiber Optics Fire Science Technology Funeral Service Heating, Refrigeration and Air Conditioning	Information Systems Information Systems Management Legal Assistant Medical Office Assistant Microcomputer Applications Office Systems Technology Ornamental Horticulture Technology/Land Use Management Professional Baking Professional Cooking Surveying Technology Total Quality Management

State Licensure Programs
Dental X-Ray Technician	Uniform Construction Code

New! -- In conjunction with the IT Centers for Workforce Excellence
Object Oriented Design & Development	Migrating to Windows 2000 Professional & Server