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Customized Workshops
Leadership and Supervisory Skills
Coaching
Conflict Management
Finance and Accounting for Non-Financial Managers
- This workshop will give you a firm understanding of financial and account terms, techniques, and practices - even if you have no financial background. The course explains and illustrates the basics: interpreting financial statements, calculating inventory costs, and the cost of goods sold, understanding stocks and bonds, determining company profitability using ration analysis techniques, detailing cash flow, and more!
Leadership Skills for First-Time Supervisors
- Being "in charge" for the first time is a very big challenge. You must learn how to get things done through others while obtaining results in an environment that is new for you and those you supervise. In this interactive workshop, participants will learn the leadership basics and interpersonal skills.
Leadership Skills for Middle Management
Executive Leadership Skills
Project Management
Team Building
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Written and Verbal Communication Skills
Business Writing
- This workshop teaches business professionals how to write in a more concise and powerful manner. It outlines writing techniques and language rules, each of which is explained in detail and reinforced with application exercises. Participants learn to strengthen their writing style and produce more effective business documents.
Conducting Effective Meetings
Effective Listening and Interpersonal Skills
E-mail Etiquette
Presentation Skills
Speaking with Confidence
Technical Writing
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Computer Technology
Desktop:
Access
Excel
MS Project
Outlook
Power Point
QuickBooks
Word
Desktop Publishing:
Adobe Illustrator
Adobe InDesign
Adobe PageMaker
Adobe Photoshop
Computer Application and Information Science
A+ Certification
Application Development for the Web
HTML
Java
Microsoft Certified Systems Engineer (MCSE)
Web Design
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Total Quality Management
Continuous Process Improvement
ISO2000
ISO Internal Auditor
Lean Enterprise
Six Sigma
Statistical Process Control
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Sales and Marketing
Advertising
Customer Service
- If you want your product to sell, excellent customer service is the number one issues that can make or break a sale. The goal of customer relations is to recognize that everyone is entitled to courteous professional service from employees. If we want to provide a quality environment in which the delivery of services is accomplished in a manner that meets or exceeds the expectations of our customers than customer service is critical. Since any organization must continually improve its performance, this workshop will provide guidelines designed to equip employees to deliver more high quality customer service.
Direct Mail
E-Commerce
Effective Sales Presentations
Sales Training
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Office and Support Staff
Business Mathematics
Customer Service
Editing Your Supervisor's Work
Keyboarding
Office Accounting
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Medical/Pharmaceutical
Anatomy and Physiology
CNA/HHA
Medical Billing and Coding
Medical Terminology
- An introduction to medical terminology that includes basic word structure, organization of the body, suffixes, and prefixes used to analyze and pronounce medical terms in common use. A medical or scientific background is not necessary.
Phlebotomy
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Language
Accent Reduction
American Sign Language
Business English for Foreign Nationals
Business German, French, Italian, Spanish
English as a Second Language
Spanish for Healthcare Workers
- This class is targeted for healthcare workers with little or no previous experience in speaking Spanish. It focuses on developing simple conversational skills to prepare learners to communicate basic conversations within a hospital setting. Vocabulary and grammar are integrated with conversational Spanish to develop a basis for learning the language.
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